Phantom Mic Riders

Q: My Phantom does not power up or the LED cycles on and off, either red and green.
A: This indicates a problem with the phantom power source. The level may be too low, or there may be a problem with your cable. Some phantom power sources do not comply with the industry standards (DIN standard 45 596 or IEC standard 268-15A). Devices that do not conform can often be easily modified to meet the standard.

Navigator System Processors

Q: My computer wil not connect to the Navigator when using the Remote control software.
A:
1. Software Version. Make sure the software version installed in your computer is compatible with the firmware version of your Navigator. Read the release notes at www.Sabine.com.
2. Check cable. For RS232 you need a serial 9-pin, not a null modem.
3. COM Port. Make sure the COM Port selected is correct. If not you may get an “Invalid Port” message when running the software. Click OK and then correct the port setting. You may have to restart the
software. Also make sure no other serial devices are using that COM port.
4. Find the COM when using USB. The driver for the Navigator’s USB port is installed when you install the Navigator software. USB COM ports are assigned dynamically by your computer, so you will need
to find out which COM port is being used by your USB-connected Navigator.
a. With the power on connect the Navigator to your compuiter using a USB cable. You will see a message in your System Tray indicating the new USB device has been found.
b. In Windows, click Start and select Settings, Control Panel, then double click System.
c. Click on Hardware, Device Manager and open up Ports (COM & LPT).
d. You will see the USB driver assigned to one of the COM ports. Use this COM port number when setting up the connection in the Navigator software.
5. Refresh your COM Ports. This is a good choice if you are having trouble connecting. In Windows, click Start and select Settings, Control Panel, then double click System. Click on Hardware, Device Manager and open up Ports (COM & LPT). Right click the COM Port for your Navigator and select Remove (or Uninstall). Your computer will verify your intent and then reboot. As it reboots, it will rebuild your COM Port file. This will clean out previous settings for devices no longer attached to your computer and may allow the Navigator software to locate your unit(s).

2.4 GHz Wireless Microphone Systems

Q: My SWM7000 receiver and transmitter power are on, and the receiver RF Signal meters and Input Level meters are lighting up, but there is no sound from system.
A: Check the connection between the receiver and mixer/amp. Adjust re-ceiver Output Level control. Check for MUTE status in Remote Control Software. Also, make sure the RF scanner is OFF.

Q: My receiver and transmitter power are on, but the receiver RF Signal meters and Input Level meters are not lighting up.
A: Check the transmitter On/Battery Indicator. Recharge the transmitter if necessary. Check the transmitter and receiver frequency Channel settings (make sure they match). Check the receiver antenna connections. You may want to check the distance between the transmitter and receiver antennas
and possible obstructions in the path.

Q: The transmitter is on, but the sound is noisy.
A: Check the transmitter On/Battery Indicator. If the battery is weak, replace it with a fresh battery from the charger unit if necessary. Check for other sources of RF interference (high voltage equipment, lighting equipment, etc.). Check the distance between transmitters and re-ceiver antennas.

Q: The transmitter is off, but there is noise still coming from receiver.
A: Check for other sources of RF interference (high voltage equip-ment, lighting equipment, trolley cars, etc.). Select another frequency if necessary. Also check the connection and position of the receiver antennas. You may want to use a Sabine Extension Antenna.

Q: There is noise or humming coming from the system.
A: If you have fluorescent lights, bad ballasts may cause noise or hum in your system.

Q : There is an “ERROR 1” message displayed on the receiver
A: Make sure that the #1 dip switch (located on the rear panel of the receiver) is in the down (OFF) position.

Learn more about the SWM7000 2.4 GHz Smart Spectrum Wireless Mic Systems

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FBX 1200/2400 Feedback Exterminators

Q. Why does my FBX-2020 sound distorted?
A. You're still in TURBO mode, the 2020's fast setup mode. With TURBO engaged the 2020's clip level is all the way up, which allows the unit to grab feedback almost instantly. After you set all the fixed filters and one dynamic, or you lock the fixed filters, TURBO mode goes off automatically. If you send audio through the 2020 while its still in TURBO, you will get distorted sound. The solution is to set all the fixed filters and one dynamic, or tap the lock fixed filter button. This turns off TURBO and engages ClipGuard^®, Sabine's patented adaptive clip level control. Now you will hear your audio loud, clear, and distortion-free. By the way, in TURBO mode, only the first and last LEDs on the input meters will light up. That's your clue that TURBO is engaged.

Q. Can I place the FBX^® in the mixer's EQ loop?
A. Yes. This is an especially good spot on powered mixers. Try patching a SOLO here for a low cost solution.

Q. Can I place the unit in the mixer effects loop?
A. Avoid this configuration if possible. You can configure the system this way only if each effects send of each mixer channel is set so that all of the signal is routed completely through the effects loop. You cannot mix dry signal with effects signal and still control feedback.

Q. The LEDs on the CLIP LEVEL ADJUST do not light. The unit will not catch feedback. Why?
A. The unit is not in the signal path. Check the connections. Be sure that the program is interrupted when the input is disconnected from the back of the unit. Check to make sure there is enough input level to the unit. Check your gain structure -- the unit should show input on the clip level LEDs.

Q. Can I mix balanced and unbalanced inputs and outputs?
A. Yes. An unbalanced input and balanced output is compatible on the FBX-901, 1020Plus, 2020 and 2020Plus. However, a balanced input and unbalanced output may result in a 6 dB loss of dynamic range, and the bypass function may not operate correctly.

Q. Why does one of the FILTER ACTIVITY LEDs blink?
A. The last filter to be automatically updated blinks. During normal operation, the blinking will move from filter to filter as they are reset. This gives the user a visual confirmation that the unit is responding to new feedback and is functioning properly.

Q. Sometimes during the initial set-up, the first filter LED will blink before any feedback has been introduced into the system. Why?
A. The FBX^® will set a filter if the system has a hum. Check for bad grounds. Turn the CLIP LEVEL all the way clockwise, reset the filters, and try again. Be careful not to pass program though the unit during setup/Turbo Mode (no music, no tapping the mic, no "check one, two...). Any program passing through the systems will cause the unit to set false filters.

Q. Why does the FBX^® cause a noticeable hum?
A. It hums if the main power voltage drops significantly below 10% of the specified voltage. Check the A/C power mains.

Q. Why does my system sound thin and muffled?
A. Place the FBX^® in BYPASS MODE. If the system still sounds thin, your problem is probably with improper use of a graphic EQ. If the problem is really the FBX^®, reinitialize the system. Also, be sure that the unit's CLIP LEVEL is properly adjusted. Key point: Always set up your EQs before you initialize the system for feedback with the FBX^®.

Q. Can I wire two outputs to the 901? Are they in parallel?
A. The 901's outputs are in parallel, and you may use both of the 901's outputs to drive other equipment. Do not patch in two inputs to the 901; this may cause a short in the system.

Q: The front panel controls on my GRQ-3102 or GRQ-3101 do not seem accurate.
A: Your Sabine GRAPHI-Q ships from the factory with all front panel controls precisely calibrated for maximum accuracy. However, each time you flash new firmware into your Graphi-Q, it is very important to recalibrate the front panel controls. You may also want to periodically recalibrate to assure the highest degree of front panel control precision. Click here for step-by-step instructions on how to recalibrate your GRQ-3102 or GRQ-3101.


Q: The Graphi-Q^™ software can't find my Graphi-Q^™(s).
A: Make sure the software version installed in your computer is compatible with the firmware version of your GRQ unit. Software version 2 and up requires Firmware version 2 or higher. Check your cable (you want a serial 9-pin, not a null modem). If the cable is OK, try another COM Port setting. If that fails, there are a variety of messages that may appear, all pertaining to either the selected COM port being unavailable or an improper COM Port setting. The following steps may resolve the difficulty:

Q: When I start up the GRAPHI-Q remote software program, the initial window is out of proportion, fonts seem to run off the screen.
A: The Graphi-Q^™ software requires that your computer display fonts be set to ”small.” Right click on desktop, go to Properties. Choose Settings and then Advanced.... Recommended: Small fonts, 800 x 600 pixels, 16 bit color. Restart your computer.

Q: Why don't my front panel controls respond?
If the unit has been / is connected to a computer, make sure that the Stored Preset is set to #1 Front Panel.
 
Q: The Remote Control software recognizes my Graphi-Q^™, but won't control it.
A: Make sure the stored preset is anything other than #1 Front Panel (this setting allows only the front panel to operate the GRQ).

Q: What's a "Contact Closure Switch" on a Graphi-Q, and how do I set it up?
A: Click here to find out.

Sabine Tuners

Q: I just purchased an RT-7000 Series rack tuner. I plugged it in, and started to tune my guitar, but no matter how hard I try, the Green In-tune LED won't show me that my guitar is in-tune.
A: Check to see if you are in Strobe Mode. The RT-7000s ship in Strobe Mode and Strobe Mode does not use the green in-tune LED. Instead, the LEDs cycle left for flat and right for sharp, and stop when you are in tune. Press the STROBE button on the front panel to toggle between STROBE and Standard tuning modes (yes, Standard mode uses the green LED). See your Operating Guide for more details, or click here to download a PDF of the Operating Guide.

Q: I just changed my batteries, and now my AX seems to turn on (center green LED flashes weakly), but it won't grab notes or tune.
A: Check to make sure your battery(s) is installed correctly. Batteries fit between the long and short terminal straps as illustrated below.

Your AX-2000 may require one or two batteries, depending on the date of manufacture. If you AX requires only one battery, there will be a label stating that requirement on the AX battery door. For one-battery models, place battery with negative side down under positive terminal strap and replace battery door. For two-battery models, stack batteries together with negative sides down, then slide into place on top of negative terminal strap (long) and under positive terminal strap (short) as shown in drawing.

Q: The pad on my AX-2000 doesn't stick well to my guitar and the tuner falls off.
A: Your SafeMount™ (tacky material) has gotten dirty. Place a dab of nonabrasive, non-moisturizing (does not contain hand cream) soap on your finger and spread the soap on the material. Then rinse your finger and use it like a squeegee to clear the pad of soap. Allow the pad to air dry for about five minutes. The SafeMount becomes tacky again when it dries. To keep the pad tacky longer between cleanings: keep the guitar surface clean, avoid touching the SafeMount, and keep your AX Tuner in its DomeHome™ when not in use.

Tuning Hints:
Pick the string gently, using the thumb instead of a pick (aggressive picking generates more overtones and the tuner is looking for a strong fundamental). In noisy environments, try using a 12th-fret harmonic. AX-2000 users can improve ambient noise rejection by placing the AX on the rim of the guitar above the neck joint.